SELF-PROMOTION FOR LEADERS
Distinguish your skills, talents and experience from those of others and promote yourself, your department and your organization. Master the art of self-promotion without sounding arrogant, and acquire techniques to create a powerful and persuasive self-brand and the preparation needed to think on your feet!
INTERPERSONAL COMMUNICATION +
CONFLICT RESOLUTION
Identify and practice language to diffuse confrontations, deal with complaints and manage the subsequent action. You will learn how to deal with your own problems and those of others and practice key ways to handle real-life challenges with customers and coworkers.
