BUSINESS PROTOCOL AND ETIQUETTE SESSIONS MIGHT INCLUDE THE FOLLOWING:
- Appropriate topics of conversation in business-social settings
- Appropriate communication techniques when meeting business people of higher status
- How to make an excellent first impression
- Effective networking
- Dining etiquette
- Forms of address with business colleagues
- Positive and negative body language
- Gift giving, thank you notes and formal letters
- Appropriate management techniques and leadership styles
- Comparing American with international business etiquette
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NON-VERBAL COMMUNICATION + PRESENTATION SESSIONS INCLUDE WORK TO ENHANCE:
- Interview and performance review coaching
- Overcoming nervousness
- Effective content of the message
- Self-branding, professional and personal differentiation
- Relationship building and rapport
- Energy level
- Projection of voice, speed, volume, pacing, emphasis
- Body language and non-verbal expression
- Distinguishing the sub-text
- Gesture, posture and orientation
- Use of visuals and materials
- Organization of materials and presentation structure
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